Frequently Asked Questions

Jackpot BOB offers a wide range of bonuses to make your time playing at the casino more enjoyable. We have many different bonuses that you can enjoy:

Welcome bonus

As a new customer at Jackpot BOB we offer you a welcome bonus. The welcome bonus you are entitled to depends on which country you registered from.

Promotion bonuses

Jackpot BOB will offer you spot on promotions and free spins through newsletters, SMS, and various campaigns.

Free spins

Jackpot BOB offer free spins on a regular basis in conjunction with our promotions. These promotions are sent to our customers through newsletters and SMS.

The welcome bonus is within your reach as soon as you open your account with Jackpot BOB. However, please note that certain regions may be excluded from this offer.

Stay tuned, as Jackpot BOB will regularly send you bonus offers through newsletters and SMS.

To ensure you don't miss any of our promotions, we recommend adding our email address to your safe sender list. It's the direct path to galactic promotions!

You can see them in “My Account“ and “Bonuses“.

You can redeem your Evolution Gaming voucher by following the steps below:

From desktop:
• Click on "Play" from your "My account" / "Bonus" tab.
• You will be redirected to the tab "Promotions" on the "Evolution Rewards Games" lobby from Evolution Gaming.
• Then click on the game on which your voucher is available. You will be redirected to the game window automatically.
• Click on "Play now". Your voucher will then be activated in your balance.

From mobile:
• Click on "Play" from your "My account" / "Bonus" tab.
• You will be redirected to the tab 🎁 on the "Evolution Rewards Games" lobby from Evolution Gaming.
• Then click on the game on which your voucher is available. You will be redirected to the game window automatically.
• Click on "Play".
• Click on "Play now". Your voucher will then be activated in your balance.

Yes, all bonuses having an expiring date. A bonus will normally expiry after 14 days.

• Winnings are free of wager requirements.

• The player CAN NOT withdraw the bonus.

• The maximum bet allowed when using a bonus is €5 per spin and €0.5 per bet line.

• You are not permitted to place bets of 25% or more of your total balance on a single game round. Players exceeding this limit could potentially have their bonus and potential winnings applicable to the bonus removed.

• All our bonuses can only be used once per user, credit card, IP address or household.

• Your bonuses will automatically be forfeited after 14 days.

• No deposit Welcome Bonus are restricted up to €100 withdraw.

• Bonuses are to be enjoyed as an extension of a customer’s playing experience, and should be enjoyed as such. Jackpot BOB Casino reserves the right to review any customers account to ensure game play is within these generally accepted guidelines. Those found to be abusing bonuses will be welcome to continue playing, but will not be eligible for further bonuses.

• Jackpot BOB Casino reserves the right to revoke and/or cancel any bonuses we judge may have been obtained by misuse of the system.

• Jackpot BOB Casino reserves the right to change the structure of the bonus program at any time.

• No player may have more than one account. If Jackpot BOB Casino detects a customer with more than one account, we reserve the right to take any action we consider appropriate.

Jackpot BOB casino offers a non wagering bonus experience. Therefore, you play your real money first and then your bonus balance.

Indeed, bonuses are to be enjoyed as an extension to your playing experience. Any winnings above your initial bonus amount are immediately transferred to your real money balance.

Let's look at the following examples:

• You deposit €100 with your welcome bonus of 150%. Your total balance will be €250. (€100 real money and €150 bonus)
  
  
• You use your entire real money balance first (€100). Then your bonus balance (€150) takes over.
  
  
• If you place a bet of €5, your bonus balance will decrease to €145.
  
  
• If you gain a profit of €50 on your €5 bet. Your bonus balance will return to €150 and your real money balance will be €45. Your real money balance will then take priority with your next bet.

You are the master of your winnings at Jackpot Bob. If you wish to withdraw a portion or the entirety of your winnings, it is entirely possible. You simply need to cancel an active bonus in your balance.

To do this, go to the "My Account" tab, then select "Bonuses." There, simply click on "Cancel." This is your ticket to reclaim your precious rewards!

At Jackpot Bob, you have full control over bonuses. When you make a deposit, you have the option to decline bonuses. If you wish to no longer receive bonuses in the future, simply contact our customer service. This is your path to a completely personalized gaming experience!